Terms Conditions


It is very important that you read the Terms and Conditions carefully before making your reservation on eSea Tours.

The total amount of your reservation will be charged to your card at the time of making your reservation.

In payments made with Visa or MasterCard the charge will be applied in US dollars. The possible conversion to another currency will be made under the current exchange rate of your bank. Your statement will reflect the charge under the name of eSea Tours.

All modifications or changes must be made at least 24 hours in advance of the confirmed date of the tour. Only date changes are allowed. To make a modification, please send the confirmation number of your reservation and the new date of your visit to the email: ventas@eseatours.com and our reservations staff will contact you.

You can also contact our reservations office at the following numbers:

  • USA/Canada 1 866 2187 202
  • Mexico 01 800 2880 210
  • Cancun: 800 01 10

Restricions

  • Children must be at least 8 years old to participate in any tour and must be accompanied by an adult paying the same tour.

  • Pregnant women are not allowed to participate in any of our tours.

  • Can not participate either, people with heart problems, high blood pressure, diabetes or any physical disability.

  • eSea Tours offers safe tours, which require the physical participation of the visitor, must be in good health, being able to understand and follow exactly the instructions given by our guides.

  • If you have recently undergone surgery or suffer from medical conditions that may limit you, you should consult our reservations staff before making your purchase.

Cancellation Policies

To make a refund for the cancellation of a reservation, the request must be made to the email ventas@eseatours.com indicating the reason why it can not be presented on the day of your tour. This must be done at least 5 days in advance of the confirmed date of the reservation, with a charge of 10% of the amount of the reservation.

No Shows

We ask you to present at the confirmed time for the tour of your choice, if not do not refund any part of the amount charged.

Persons requiring special assistance

eSea Tours makes every effort to make our visitors with special needs comfortable. However, you should contact our reservation staff prior to making your purchase to explain the type of assistance required and ensure that those needs can be met.